Returns & Exchanges Returns are accepted within 30 days of your original purchase. Start your return or exchange through our returns portal: https://shoesnw.com/apps/redo/returns-portal/login
Merchandise must be unworn and returned in its original box and packaging.
Return shipping: return shipping is free if you added return coverage at checkout. If you didn't, the cost of the return label is deducted from your refund.
Damaged or incorrect items: start a return in the portal and upload a photo, and we'll send a prepaid label.
Final sale: Samples are final sale and can't be returned.
We do not ship or accept returns internationally at this time. Questions? Email us at info@shoesnw.com.