Returns are gladly accepted within 30 days of original purchase accompanied by a copy of the sales receipt. Merchandise must be unworn and returned with original box and packaging.
Hassle-Free Return Assurance offers convenience and confidence when shopping with us. For just $4, we’ll provide prepaid return shipping label if you need to send shoes back for a refund or exchange.
If you choose not to add Assurance, return shipping will be at your expense.
It’s the simplest way to shop risk-free and ensure the perfect fit.
Samples, Closeouts and Final Sales items are not eligible for Hassle-Free Return Assurance
All samples and socks purchases are final. Sales discounted 30% and higher are final.
We are happy to help select the right size and width over the phone.
Please send all returns to:
Mephisto NW Returns
10218 NE 8th ST
Bellevue, WA 98004
*Free Shipping, Free Exchanges on all purchases over $99. For exchanges please contact us for the item you wish to exchange for at 1-877-Mephisto (637-4478). Please include in your return package your web order confirmation, contact information and the item(s) you wish to exchange. Upon receipt of your original item(s) your exchange item(s) will be sent with no additional shipping charges.
*For orders less than $99, a flat rate $10 shipping charge will apply and customer is responsible for return shipping. Please return items through a carrier that offers tracking / insurance in the event that your item is lost or damaged during transit. You are responsible for any loss or damage to the items during return transit.
**Merchandise will be shipped 2-5 Day Mail from zip code 98004. In instances where a delivery is outside of the 2-Day delivery area, items are shipped 3-Day Priority Mail. Orders received Friday after 4:00 pm - Sunday, Ship the following business day. Although we do our best to ensure all packages are promptly shipped, we cannot ensure against postal delays due to weather conditions or other factors outside of our control. *We reserve the right to cancel any order*
For expedited orders:
***For expedited delivery please call our toll free number 1-877-MEPHISTO(637-4478) and your order will be placed with one of our sales associates, ship charges may apply***
*Alaska, Hawaii, Puerto Rico and US Virgin Island: Free shipping is available through USPS and may require one or more additional days for delivery. (Free Return Shipping is NOT) available for these addresses.
No shipping to international locations.